1. Take a photo of the packaging materials and the packages.
2. Take a close up photo shipping label.
Take a clear photo of the packing slip without any obstruction. If the photo sent is not legible, you may be asked to retake photos, so make sure we can read it the first time. We reserve the right to not process claims with no packing slip.
Please send all of the photos you’ve taken along with your ORDER NUMBERusing:
Send through our LIVE CHAT open 24/7
Our lawyers have advised us to create a refund policy even though we very rarely ever have problems our customers their products, nevertheless our policy:
If a shipment gets lost, stolen or goes missing somehow, Backside Buds will notify you and offer the option for a 1 time reshipment (BUT ONLY UP TO $125). Such offer is valid once for each customer. There won’t be any exceptions to this refund policy. If you are ordering more than $125 worth of product and feel nervous about losing a package then please break up your shipments into smaller quantities.
A customer will only qualify for a refund if the package wasn’t received in full, and 7 or more business days of the delivery date our delivery service provider quoted has elapsed.
Backside Buds has to review a refund case before issuing refund. This review will under normal conditions take 7-10